Cancellation Policy
The clearer we make this, the fewer surprises down the road.
Cancellation timeline
Free cancellation window
[Placeholder — e.g. within 15 minutes of order placement and before picking starts.]
Restricted window
[Placeholder — picking has begun; partial refunds only.]
Non-cancellable
[Placeholder — order collected or delivered.]
Free cancellation
You may cancel your order at no charge any time before the Partner Store marks your order as 'Picking.' You'll receive a full refund to your original payment method within 5–10 business days.
Once picking has begun
Once the Partner Store has started picking your order, cancellation may no longer be possible, as fresh and perishable goods may already be set aside. If you need to cancel at this stage, contact us immediately at support@limecookup.com or via WhatsApp — we will do our best to stop fulfilment, though a partial charge may apply.
After collection or delivery
Orders that have already been collected or delivered cannot be cancelled. If there's a problem after collection, please refer to our Refund Policy.
How to cancel
1. Go to 'My Orders' in your account. 2. Select the order you wish to cancel. 3. Click 'Cancel Order' if the option is available. 4. If the option isn't available because picking has begun, contact support immediately.
Recipient no-shows
If your Recipient does not collect a 'Ready' order within 7 days, the order will be automatically cancelled, and you'll be refunded the value of any items that can reasonably be restocked by the Partner Store.