Terms & Conditions

Lime Cook Up is a platform that allows users ('Senders') to purchase groceries and household items from participating supermarkets ('Partner Stores') in Trinidad & Tobago, for collection or delivery by a designated recipient ('Recipient'). Lime Cook Up facilitates the transaction between the Sender and the Partner Store; Lime Cook Up does not itself sell, own, or supply groceries.

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use Lime Cook Up. By using the Platform, you confirm that the information you provide is accurate and that you have the right to use the payment method provided.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at support@limecookup.com if you suspect unauthorised access to your account.

4.1 Product prices are set by the Partner Store and displayed in Trinidad & Tobago Dollars (TTD), with an indicative conversion to your selected currency (GBP, USD, or CAD) shown at checkout.

4.2 The exchange rate applied is locked at the time of checkout and may include a small margin over the prevailing market rate.

4.3 Lime Cook Up applies a Platform Service Fee (currently 10%) to each order, clearly displayed before payment is finalised.

4.4 Delivery fees, where applicable, vary based on the delivery speed and time slot selected and are displayed before checkout.

4.5 All orders are subject to product availability at the Partner Store.

5.1 Payments are processed securely via Stripe. Lime Cook Up does not store your full payment card details.

5.2 By placing an order, you authorise Lime Cook Up to charge your selected payment method for the full order total, including all applicable fees.

5.3 In the event of a failed or disputed payment, your order may be paused or cancelled pending resolution.

6.1 At checkout, you will select a substitution preference: (a) allow the Partner Store to substitute an unavailable item with the nearest equivalent, or (b) remove the unavailable item and refund the corresponding amount.

6.2 If you select substitution, the Partner Store will use reasonable judgement to select a similar item of equal or lesser value. Any price difference where the substitute is of lesser value will be refunded.

6.3 If you select removal, the value of the unavailable item will be refunded to your original payment method within 5–10 business days.

7.1 Click & Collect: The Recipient must present the order reference number at the Partner Store during the selected time slot.

7.2 Delivery: Delivery is fulfilled either by the Partner Store's own delivery service or a designated third-party courier. Estimated delivery windows are provided at checkout and are estimates, not guarantees.

7.3 If a Recipient does not collect an order within 7 days of it being marked Ready, the order may be cancelled and refunded to the Sender, less any costs already incurred by the Partner Store.

Orders may be cancelled free of charge before the Partner Store begins picking the order. Once picking has begun, cancellation may not be possible or may incur a partial charge to cover goods already prepared. See our Cancellation Policy for full detail.

Refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your bank or card provider. See our Refund Policy for full detail.

You agree not to: use the Platform for any unlawful purpose; provide false information about yourself or a Recipient; attempt to interfere with the security or proper functioning of the Platform; or use the Platform to harass, abuse, or defraud any Partner Store, Recipient, or other user.

Lime Cook Up is an intermediary platform. While we vet all Partner Stores through our onboarding process, Lime Cook Up is not responsible for the quality, safety, or fitness of products sold by Partner Stores. Any concerns about product quality should be raised through our support channels.

Partner Store payouts are calculated on a bi-weekly (14-day) basis covering all fulfilled orders within the settlement period. Net amounts (gross order value minus 3% platform commission) are paid in USD to the Partner Store's nominated bank account within 14 days of the settlement period end date.

To the maximum extent permitted by law, Lime Cook Up's total liability arising from any order shall not exceed the total amount paid for that order. Lime Cook Up is not liable for indirect, incidental, or consequential damages, including loss of enjoyment of an occasion due to delivery delay.

All content on the Platform, including the Lime Cook Up name, logo, and branding, is the property of Lime Cook Up Ltd and may not be used without written permission.

We may update these Terms from time to time. Material changes will be notified via email or platform notice. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of England & Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.

Questions about these Terms can be sent to support@limecookup.com